Account or Data Deletion Policy


Transparency and Control

At “tap: Trust Axiata Pay,” we prioritize transparency and control for our users concerning their data. Below, you’ll find important information outlining our account or data deletion process.

Frequently Asked Questions

1. How can I delete my account or data on “tap: Trust Axiata Pay”?

To delete your account or data, we have ensured a secure and convenient process. Please call our Helpline 16733 or send email to with your account or any specific data deletion request.

Your privacy and data security are our top priorities. Rest assured that our account deletion process is designed with your security in mind. We employ robust measures to safeguard your information throughout the deletion procedure. If you have any concerns or need further assistance, our support team is ready to assist you.

2. What happens to my data after I delete my account or data?

Upon account or data deletion, your information will be [permanently/deactivated/removed] from our active databases. Please note that certain data may be retained for legal or security purposes, as explained in our privacy policy, but rest assured that we will not disclose any of your information to anybody. This retention is solely for the purpose of maintaining the integrity of our systems and services, and it is in accordance with our privacy policy.

3. Are there any exceptions to data deletion?

We may retain specific data for legal, security, or system performance reasons, in adherence to our privacy policy.

4. Can I recover my account or data after deletion?

Account or data deletion is usually irreversible. Ensure you have backed up any essential data before initiating the deletion process.

5. What happens if my app update is rejected due to account or data deletion answers?

If your app update is rejected, you can modify your answers and resubmit the update. Review our guidelines to ensure compliance with our account or data deletion policies.

Contact Us

For further assistance or inquiries related to
account or data deletion, please contact our support team:


Call: 16733


Send an email to:

Visit Us:

Head Office: Trust Axiata Digital Limited

Address: 57 & 57/A, Uday Tower (17th floor), Gulshan Avenue, Gulshan – 1, Dhaka – 1212.

We are here to help and address any concerns
you may have regarding your account or data. Feel free to reach out through the
provided channels, and our team will assist you promptly.