FAQ
You can pay any Electricity Bill directly from your TRUST AXIATA PAY App sitting at the comfort of your own home anywhere in Bangladesh. No need to stand in long queues for hours and you will get the Digital Receipt directly on your mobile phone instantly upon paying bill from TRUST AXIATA PAY wallet.
Utilities Company wise charge will be applicable on paying the bill from TRUST AXIATA PAY wallet.
You can pay bills of the billers given below:
- 1. f Prepaid (Smart Card Auto Recharge)
- 2. DESCO Postpaid
- 3. DPDC
Payment process: DESCO Postpaid
Using TRUST AXIATA PAY App
- ⇨ Open your TRUST AXIATA PAY app
- ⇨ Select Bills Payment
- ⇨ Select Utilities Type “Electricity”
- ⇨ Select DESCO Postpaid and Self/Other
- ⇨ Enter Bill Number
- ⇨ Check the Bill amount and Confirm
- ⇨ PIN
- ⇨ Submit
Using USSD
- ⇨ Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
- ⇨ Choose “utility”
- ⇨ Select the DESCO
- ⇨ Select Postpaid
- ⇨ Enter the bill number
- ⇨ System will show your amount which is due.
- ⇨ Now enter your TRUST AXIATA PAY wallet PIN to confirm
Done! Bill payment successfully & you will get a confirmation SMS from TRUST AXIATA PAY.
Payment process: DESCO Prepaid Using TRUST AXIATA PAY App
- ⇨ Open your TRUST AXIATA PAY app
- ⇨ Select Bills Payment
- ⇨ Select Utilities Type “Electricity”
- ⇨ Select DESCO Prepaid and Self/Other
- ⇨ Enter Meter Number
- ⇨ Enter recharge amount
- ⇨ Confirm
- ⇨ PIN
- ⇨ Submit
Using USSD
- ⇨ Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
- ⇨ Choose “utility”
- ⇨ Select the DESCO
- ⇨ Select Prepaid
- ⇨ Enter the meter number
- ⇨ Enter an amount (minimum BDT 500)
- ⇨ Now enter your TRUST AXIATA PAY wallet PIN to confirm
Done! Bill payment successfully & you will get an confirmation SMS from TRUST AXIATA PAY.
You can pay your institute fess (admission, monthly tuition or any other fees) payment from your TRUST AXIATA PAY wallet.
List of institutes are as below:SN. | Educational Institution Name | Educational Institution Short Name |
---|---|---|
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Cadet College Admission Fee | |
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Shaheed Bir Uttam Lt. Anwar Girls' College (SAGC) | SAGC |
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Morning Glory School & College (MGSC) | MGSC |
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Adamjee Cantonment Public School (ACPS) | ACPS |
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Dhaka Cantonment Girls Public School & College (DCGPC) | DCGPC |
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Lords International school (LORDS) | LORDS |
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Bangladesh International School & College (BISC)- Mohakhali | BISC |
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Daud Public School & College, Jessore (DPSC) | DPSC |
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Rajshahi Cantonment Public School & College (RCPSC) | RCPSC |
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Shaheed Colonel Kazi Emdadul Haque Public School, BGB, Rajshahi (BGBPS) | BGBPS |
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Nirjhor Cantonment Public School & College (NCPSC) | NCPSC |
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Bangladesh International School & College (BISC)- Nirjhor | BISC |
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Proyash, Dhaka Cantonment. | PISE |
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Cantonment Public School & College, Rangpur (CPSCR) | CPSCR |
The Millenium Star School & College (TMSR) | TMSR | |
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Mirpur Cantonment Public School and College (MCPSC) | MCPSC |
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Lakers Public School & College, Rangamati (LPSC) | LPSC |
Shaheed Ramiz Uddin Cantonment College (SRCC) | SRCC | |
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International Turkish Hope School (ITHS) | ITHS |
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Bangladesh University of Professionals (BUP) | BUP |
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Ispahani Public School and College, Comilla (IPSC) | IPSC |
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Zirabo Cantonment Public School and College (ZCPSC) | ZCPSC |
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Cantonment Public School and College, Lalmonirhat (CPSCL) | CPSCL |
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Cantonment Board High School, Bir Uttam Shaheed Mahboob Cantt.Dinajpur (CBSMS) | CBSMS |
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Bir Uttam Shaheed Samad High School, Rangpur (SSHSR) | SSHSR |
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Cantonment Board Girls High School (CBGSR), Rangpur | CBGSR |
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Chattogram Cantonment Public College (CCPC) | CCPC |
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Bandarban Cantonment Public School & College (BCPSC) | BCPSC |
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Halishahar Cantonment Public School & College (HCPSC) Halishahar | HCPSC |
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Cantonment Public School and College Saidpur (CPSCS) | CPSCS |
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Gazipur Cantonment Public School & College (GPCPS) | GPCPS |
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Dhaka Residential Model College (DRMC) | DRMC |
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Dhaka Mohanagar Mohila College (DMMC) | *DMMC |
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Armed Forces Medical College (AFMC) | AFMC |
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Ghatail Cantonment Public School & College (GCPSC) | GPCPS |
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Bogra Cantonment Public School & College (BCPSC) | BCPSC |
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Cantonment Public School & College Parbatipur, Dinajpur (CPSCK) | CPSCK |
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Rajendrapur Cantonment Public School & College (RCPSC1) | RCPSC1 |
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Navy Anchorage School and College Dhaka (NASCD) | NASCD |
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Muslim Modern Academy (MMA) | MMA |
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Military Institute of Science and Technology (MIST) | MIST |
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Baridhara Scholars’ International School and College (BSISC) | BSISC |
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Nasirabad College Mymensingh (NCM) | NCM |
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Gunners' English School (GES) | GES |
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Ramu Cantonment English School (RCES) | RCES |
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Jalalabad Cantonment Public School & College (JCPSC) | JCPSC |
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Mainamati International School (MIS) | MIS |
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Cantonment English School and College, Chittagong (CESC) | CESC |
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Bangladesh Navy School & College Chittagong (BNSCC) | BNSCC |
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Momenshahi Cantonment Public School and College (CPSCM) | CPSCM |
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Mymensingh International School (MISMYN) | *MISMYN |
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Navy Anchorage School & College Chattogram (NASCC) | NASCC |
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Navy Anchorage School and College Khulna (NASCK) | NASCK |
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Khagrachari Cantonment Public School & College (KCPSC) | KCPSC |
- ⇨ Bangladeshi National
- ⇨ Age 18 years or above
- ⇨ Having valid Photo National ID.
- ⇨ Robi, Grameenphone, Banglalink, Teletalk and Airtel subscribers can avail our TRUST AXIATA PAY services.
- ⇨ Customer can create TRUST AXIATA PAY account using Self Registration feature on TRUST AXIATA PAY App
- ⇨ or, any TRUST AXIATA PAY Agent can help a Customer to open TRUST AXIATA PAY account.
Before making any transactions from your TRUST AXIATA PAY wallet, please ensure that the recipient’s wallet number and the amount of money are correct.
In the event of any incorrect transactions through TRUST AXIATA PAY, all responsibilities lie with the customer/sender because the customer himself inputs the recipient’s Account number and the amount of money and also confirms the transaction by providing the PIN. Before providing such PIN, the customer can see the information (the recipient’s mobile number and transaction amount) input by him on his mobile’s screen so that he can verify the information and in case of any incorrect input he can cancel the instructions of transaction. Therefore, in the event of money being sent by the customer to an unintended Account, TRUST AXIATA PAY has no authority to reimburse the customer without any direction of the court, or the consent of the recipient.
- ⇨ If you enter the wrong PIN 3 consecutive times, your PIN will be temporarily blocked and you will have to contact the TRUST AXIATA PAY Helpline on 16733 to prove your ownership and reset the PIN. (for App).
- ⇨ if you use palindrome number (1221, 1331, 1441, 7777, 9999, 0000) during PIN set, your wallet will be blocked. You need to contact the TRUST AXIATA PAY Helpline on 16733 or 09612201201 to prove your ownership and reset the PIN.
you need to Call TRUST AXIATA PAY Helpline 16733 or complaint@trustaxiatapay.com
Please call call TRUST AXIATA PAY Helpline 16733 or complaint@trustaxiatapay.com
You can use TRUST AXIATA PAY app with any handset but minimum android version is 5 required.
You can register a new one against your new number. (Need to close account to open a new one)
You need to call the TRUST AXIATA PAY helpline on 16733 immediately.
Do not share your TRUST AXIATA PAY account PIN or other personal information or OTP with anyone.
No, there is no charge.
Standard voice call charge will be applicable.
Service charges will be deducted from your TRUST AXIATA PAY wallet balance; therefore, you do not have to pay any cash to the Agent.
You need to call TRUST AXIATA PAY helpline 16733 or complaint@trustaxiatapay.com
365 days and 24/7.
Transaction Type | Maximum Number of Transactions | Amount Per Transaction | Maximum Amount | |||
---|---|---|---|---|---|---|
Per Day | Per Month | Minimum (BDT) | Maximum (BDT) | Per Day (BDT) | Per Month (BDT) | |
Cash In from Agent | 5 |
25 |
20.00 | 30,000.00 | 30,000.00 | 200,000.00 |
Bank/Card to tap Wallet | 100.00 | 50,000.00 | 50,000.00 | 300,000.00 | ||
Cash Out | 5 | 25 | 50.00 | 25,000.00 | 25,000.00 | 150,000.00 |
Cash Out from Agent | 5 | 20 | 50.00 | 25,000.00 | 25,000.00 | 150,000.00 |
Fund Transfer | 50 |
100 |
50.00 | 25,000.00 |
25,000.00 |
200,000.00 |
Send Money | 10.00 | |||||
Mobile Top-up (Prepaid) | 50 | 1500 | 20.00 | 1,000.00 | 1,000.00 | 100,000.00 |
Mobile Top-up (Postpaid) | 50 | 1500 | 20.00 | 1,000.00 | 1,000.00 | 100,000.00 |
Merchant Payment | No Limit | No Limit | 1.00 | No Limit | No Limit | No Limit |
Insurance Payment | No Limit | No Limit | 1.00 | No Limit | No Limit | No Limit |
DESCO Prepaid | No Limit | No Limit | 500.00 | 50,000.00 | No Limit | No Limit |
AKASH DTH | No Limit | No Limit | 1 | No Limit | No Limit | No Limit |
Carnival Internet | No Limit | No Limit | 10 | 10,000 | No Limit | No Limit |
For General category users, Passport fees, DPDC postpaid bill and DESCO postpaid bill payment maximum limit: daily 3 and monthly 6.
An MFS account can hold maximum amount of BDT 3,00,000.00
Services | Account Type | ||||
---|---|---|---|---|---|
General | Student | ||||
Cash-in at Agent | Free | 0.60% | |||
Cash-in at Branches |
Free | Free | |||
Card to tap Wallet |
Free until further notice *> | ||||
Cash-out at Agent | USSD | 1.80% | 1.20% | ||
tap App | 1.47% | 1.20% | |||
Cash-out at Branches | 1.00% | Free | |||
P2P |
To General Accounts: BDT 5.00 |
To any account type: BDT 5.00 |
|||
To Student Accounts: 0.60% (Min BDT 5.00) |
|||||
Bank to tap Transfer | Free | Free | |||
tap to Bank Transfer | 1.00% (Min BDT 5.00) | 1.00% (Min BDT 5.00) | |||
tap to VISA Debit Card Transfer | 1.00% (Min BDT 5.00) | 1.00% (Min BDT 5.00) | |||
Top-up | Free | Free | |||
Balance Enquiry | Free | Free | |||
Statement Enquiry | Free | Free | |||
Bill Payment | Slab (BDT) | Service Charge (BDT) | |||
NESCO, DESCO(Postpaid), DESCO(Prepaid), DPDC(Postpaid), REB(Prepaid), Dhaka WASA, Khulna WASA, Rajshahi WASA, Bakhrabad Gas, WZPDC Postpaid, Jalalabad Gas, Paschimonchol Gas |
0.00 - 400.00 | 5.00 | 5.00 | ||
401.00 - 1500.00 | 10.00 | 10.00 | |||
1501.00 - 5000.00 | 15.00 | 15.00 | |||
5000.00+ | 25.00 | 25.00 | |||
DPDC Prepaid | 1% (Max BDT 30) | 1% (Max BDT 30) | |||
AKASH DTH | Free | Free | |||
Ma Baba Enterprise (Dish) | Free | Free | |||
Ma Baba Enterprise (Internet) | Free | Free | |||
Carnival Internet | Free | Free | |||
Visa Credit Card Bill | 1% | 1% | |||
Remittance Receive | Free | Free | |||
Passport Fee | Free | Free | |||
NID Fee | BDT 6.00 | BDT 6.00 | |||
Insurance | Astha Life Insurance | Free | Free | ||
Metlife Alico | Free | Free | |||
Rupali Life Insurance | Free | Free | |||
Meghna Life Insurance | BDT 5.00 + VAT | BDT 5.00 + VAT | |||
Prime life Insurance | BDT 5.00 + VAT | BDT 5.00 + VAT |
*For Add Money through Credit Cards, charges may be imposed by specific banks. Please contact your bank for details.
If you do not find your appropriate solution, You can reach us at 16733.