FAQ

It's a virtual wallet of money. User can be accessed through mobile phone. After registration, User mobile number will be the wallet Account number.
Dial *733#
App name is TRUST AXIATA PAY
Opening a TRUST AXIATA PAY Account on your mobile phone.
This will be taken less than a minute to open a TRUST AXIATA PAY Account.
Depositing money into your TRUST AXIATA PAY Account. Read more
Withdrawing money from your TRUST AXIATA PAY Account. You can Cash Out from any TRUST AXIATA PAY Agent Point. Read more
Transferring money from one TRUST AXIATA PAY Account to another TRUST AXIATA PAY Account. Read more
Mobile Recharge service allows you to recharge your Mobile Phone Balance from your TRUST AXIATA PAY Account. Read more
When you pay from your TRUST AXIATA PAY Account to a seller against product or service you purchase. Read more

You can pay any Electricity Bill directly from your TRUST AXIATA PAY App sitting at the comfort of your own home anywhere in Bangladesh. No need to stand in long queues for hours and you will get the Digital Receipt directly on your mobile phone instantly upon paying bill from TRUST AXIATA PAY wallet.

Utilities Company wise charge will be applicable on paying the bill from TRUST AXIATA PAY wallet.

You can pay bills of the billers given below:

  • 1. DESCO Prepaid (Smart Card Auto Recharge)
  • 2. DESCO Postpaid
  • 3. DPDC

Payment process: DESCO Postpaid
Using TRUST AXIATA PAY App
  • ⇨ Open your TRUST AXIATA PAY app
  • ⇨ Select Bills Payment
  • ⇨ Select Utilities Type “Electricity”
  • ⇨ Select DESCO Postpaid and Self/Other
  • ⇨ Enter Bill Number
  • ⇨ Check the Bill amount and Confirm
  • ⇨ PIN
  • ⇨ Submit

Using USSD
  • ⇨ Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
  • ⇨ Choose “utility”
  • ⇨ Select the DESCO
  • ⇨ Select Postpaid
  • ⇨ Enter the bill number
  • ⇨ System will show your amount which is due.
  • ⇨ Now enter your TRUST AXIATA PAY wallet PIN to confirm

Done! Bill payment successfully & you will get a confirmation SMS from TRUST AXIATA PAY.


Payment process: DESCO Prepaid Using TRUST AXIATA PAY App
  • ⇨ Open your TRUST AXIATA PAY app
  • ⇨ Select Bills Payment
  • ⇨ Select Utilities Type “Electricity”
  • ⇨ Select DESCO Prepaid and Self/Other
  • ⇨ Enter Meter Number
  • ⇨ Enter recharge amount
  • ⇨ Confirm
  • ⇨ PIN
  • ⇨ Submit

Using USSD
  • ⇨ Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
  • ⇨ Choose “utility”
  • ⇨ Select the DESCO
  • ⇨ Select Prepaid
  • ⇨ Enter the meter number
  • ⇨ Enter an amount (minimum BDT 500)
  • ⇨ Now enter your TRUST AXIATA PAY wallet PIN to confirm

Done! Bill payment successfully & you will get an confirmation SMS from TRUST AXIATA PAY.

You can pay your institute fess (admission, monthly tuition or any other fees) payment from your TRUST AXIATA PAY wallet.

List of institutes are as below:
SN. Educational Institution Name Educational Institution Short Name
Cadet College Admission Fee
Shaheed Bir Uttam Lt. Anwar Girls' College (SAGC) SAGC
Morning Glory School & College (MGSC) MGSC
Adamjee Cantonment Public School (ACPS) ACPS
Dhaka Cantonment Girls Public School & College (DCGPC) DCGPC
Lords International school (LORDS) LORDS
Bangladesh International School & College (BISC)- Mohakhali BISC
Daud Public School & College, Jessore (DPSC) DPSC
Rajshahi Cantonment Public School & College (RCPSC) RCPSC
Shaheed Colonel Kazi Emdadul Haque Public School, BGB, Rajshahi (BGBPS) BGBPS
Nirjhor Cantonment Public School & College (NCPSC) NCPSC
Bangladesh International School & College (BISC)- Nirjhor BISC
Proyash, Dhaka Cantonment. PISE
Cantonment Public School & College, Rangpur (CPSCR) CPSCR
The Millenium Star School & College (TMSR) TMSR
Mirpur Cantonment Public School and College (MCPSC) MCPSC
Lakers Public School & College, Rangamati (LPSC) LPSC
Shaheed Ramiz Uddin Cantonment College (SRCC) SRCC
International Turkish Hope School (ITHS) ITHS
Bangladesh University of Professionals (BUP) BUP
Ispahani Public School and College, Comilla (IPSC) IPSC
Zirabo Cantonment Public School and College (ZCPSC) ZCPSC
Cantonment Public School and College, Lalmonirhat (CPSCL) CPSCL
Cantonment Board High School, Bir Uttam Shaheed Mahboob Cantt.Dinajpur (CBSMS) CBSMS
Bir Uttam Shaheed Samad High School, Rangpur (SSHSR) SSHSR
Cantonment Board Girls High School (CBGSR), Rangpur CBGSR
Chattogram Cantonment Public College (CCPC) CCPC
Bandarban Cantonment Public School & College (BCPSC) BCPSC
Halishahar Cantonment Public School & College (HCPSC) Halishahar HCPSC
Cantonment Public School and College Saidpur (CPSCS) CPSCS
Gazipur Cantonment Public School & College (GPCPS) GPCPS
Dhaka Residential Model College (DRMC) DRMC
Dhaka Mohanagar Mohila College (DMMC) *DMMC
Armed Forces Medical College (AFMC) AFMC
Ghatail Cantonment Public School & College (GCPSC) GPCPS
Bogra Cantonment Public School & College (BCPSC) BCPSC
Cantonment Public School & College Parbatipur, Dinajpur (CPSCK) CPSCK
Rajendrapur Cantonment Public School & College (RCPSC1) RCPSC1
Navy Anchorage School and College Dhaka (NASCD) NASCD
Muslim Modern Academy (MMA) MMA
Military Institute of Science and Technology (MIST) MIST
Baridhara Scholars’ International School and College (BSISC) BSISC
Nasirabad College Mymensingh (NCM) NCM
Gunners' English School (GES) GES
Ramu Cantonment English School (RCES) RCES
Jalalabad Cantonment Public School & College (JCPSC) JCPSC
Mainamati International School (MIS) MIS
Cantonment English School and College, Chittagong (CESC) CESC
Bangladesh Navy School & College Chittagong (BNSCC) BNSCC
Momenshahi Cantonment Public School and College (CPSCM) CPSCM
Mymensingh International School (MISMYN) *MISMYN
Navy Anchorage School & College Chattogram (NASCC) NASCC
Navy Anchorage School and College Khulna (NASCK) NASCK
Khagrachari Cantonment Public School & College (KCPSC) KCPSC
This is a secret number like a password to secure your TRUST AXIATA PAY Account.
Verification Code/OTP is a onetime PIN. When you will login TRUST AXIATA PAY account first time, you need to generate a Verification Code which can be used only once and remains valid for 300 sec.
A system generated unique reference number against each transaction that is preserved as identification.
Mentioning the purpose of the transaction for your own record.
My account is an option on your TRUST AXIATA PAY Mobile Menu from which you can check your PIN, TRUST AXIATA PAY limits, Bank A/C Information, About TRUST AXIATA PAYL & Sign out.
Yes.
Yes, you need to open a TRUST AXIATA PAY Account to use TRUST AXIATA PAY services.
  • ⇨ Bangladeshi National
  • ⇨ Age 18 years or above
  • ⇨ Having valid Photo National ID.
  • ⇨ Robi, Grameenphone, Banglalink, Teletalk and Airtel subscribers can avail our TRUST AXIATA PAY services.
No, opening an Account is completely FREE.
  • ⇨ Customer can create TRUST AXIATA PAY account using Self Registration feature on TRUST AXIATA PAY App
  • ⇨ or, any TRUST AXIATA PAY Agent can help a Customer to open TRUST AXIATA PAY account.
Yes, you need a mobile phone to register and avail our services.
Not required, if you have existing Robi, Grameenphone, Banglalink, Teletalk and Airtel SIM Card, you can open TRUST AXIATA PAY account immediately.
No, there is NO need to have a bank account to avail TRUST AXIATA PAY services.
No, both are different.
You will get an instant flash notification and also a Confirmation SMS after each transaction.
Call TRUST AXIATA PAY Helpline on 16201 or 09612201201.
It depends on the transaction flow but Usually it takes less than a minute, in some cases it takes few seconds.

Before making any transactions from your TRUST AXIATA PAY wallet, please ensure that the recipient’s wallet number and the amount of money are correct.

In the event of any incorrect transactions through TRUST AXIATA PAY, all responsibilities lie with the customer/sender because the customer himself inputs the recipient’s Account number and the amount of money and also confirms the transaction by providing the PIN. Before providing such PIN, the customer can see the information (the recipient’s mobile number and transaction amount) input by him on his mobile’s screen so that he can verify the information and in case of any incorrect input he can cancel the instructions of transaction. Therefore, in the event of money being sent by the customer to an unintended Account, TRUST AXIATA PAY has no authority to reimburse the customer without any direction of the court, or the consent of the recipient.

  • ⇨ If you enter the wrong PIN 3 consecutive times, your PIN will be temporarily blocked and you will have to contact the TRUST AXIATA PAY Helpline on 16201 or 09612201201 to prove your ownership and reset the PIN. (for App).
  • ⇨ if you use palindrome number (1221, 1331, 1441, 7777, 9999, 0000) during PIN set, your wallet will be blocked. You need to contact the TRUST AXIATA PAY Helpline on 16201 or 09612201201 to prove your ownership and reset the PIN.

you need to Call TRUST AXIATA PAY Helpline 16201 or 09612201201 or complaint@trustaxiatapay.com

Please call call TRUST AXIATA PAY Helpline 16201 or 09612201201 or complaint@trustaxiatapay.com

You can use TRUST AXIATA PAY app with any handset but minimum android version is 5 required.

You can register a new one against your new number. (Need to close account to open a new one)

You need to call the TRUST AXIATA PAY helpline on 16201 or 09612201201 immediately.

Do not share your TRUST AXIATA PAY account PIN or other personal information or OTP with anyone.

No, there is no charge.

Standard voice call charge will be applicable.

Service charges will be deducted from your TRUST AXIATA PAY wallet balance; therefore, you do not have to pay any cash to the Agent.

You need to call TRUST AXIATA PAY helpline 16201 or 09612201201 or complaint@trustaxiatapay.com

365 days and 24/7.

Transaction Type Maximum Number of Transactions Amount Per Transaction Maximum Amount
Per Day Per Month Minimum (BDT) Maximum (BDT) Per Day (BDT) Per Month (BDT)
Cash In / Add Money 5 25 20.00 30,000.00 30,000.00 200,000.00
Card to tap Wallet 5 25 100.00 20,000.00 30,000.00 200,000.00
Cash Out from Agent 5 20 50.00 25,000.00 25,000.00 150,000.00
Fund Transfer 50 100 50.00 25,000.00 25,000.00 200,000.00
Send Money 50 100 10.00 25,000.00 25,000.00 200,000.00
Mobile Top-up (Prepaid) 50 1500 10.00 1,000.00 10,000.00 100,000.00
Mobile Top-up (Postpaid) 50 1500 10.00 5,000.00 10,000.00 100,000.00
Merchant Payment No Limit No Limit 1.00 No Limit No Limit No Limit
Insurance Payment No Limit No Limit 1.00 No Limit No Limit No Limit
DESCO Prepaid No Limit No Limit 500.00 50,000.00 No Limit No Limit

For General category users, Passport fees, DPDC postpaid bill and DESCO postpaid bill payment maximum limit: daily 3 and monthly 6.

Services Account Type
  General Salary / Corporate * Student
Cash-in at Agent Free 0.90% 0.60%

Cash-in at Branches

 Free Free Free

Card to tap Wallet

 Free until further notice **
Cash-out at Agent USSD 1.80% 0.90% 1.20%
tap App 1.50% (above BDT 1000.00)

 0.90% 1.20%
Cash-out at Branches 1.00% Free Free
P2P To General Accounts:
BDT 5.00 		To any account type:
BDT 5.00 		To any account type:
BDT 5.00
To Salary Accounts:
0.90% (Min BDT 5.00)
To Student Accounts:
0.60% (Min BDT 5.00)
Bank to tap Transfer Free Free Free
tap to Bank Transfer 1.00% (Min BDT 5.00) Free Free
Top-up Free Free Free
Balance Enquiry Free Free Free
Statement Enquiry Free Free Free
Bill Payment   Slab (BDT) Service Charge (BDT)
DESCO Postpaid 0.00 - 500.00 5.00 Free Free
501.00 - 2000.00 10.00
2001.00 - 5000.00 15.00
5000.00+ 25.00
DPDC 0.00 - 400.00 5.00 Free Free
401.00 - 1500.00 10.00
1501.00 - 5000.00 15.00
5000.00+ 25.00
NESCO,
Dhaka WASA,
Khulna WASA,
Bakhrabad Gas,
WZPDC Postpaid		 0.00 - 400.00 5.00 5.00 5.00
401.00 - 1500.00 10.00 10.00 10.00
1501.00 - 5000.00 15.00 15.00 15.00
5000.00+ 25.00 25.00 25.00
DESCO Prepaid 1.00% (MAX BDT 30.00) 1.00% (MAX BDT 30.00) 1.00% (MAX BDT 30.00)
Remittance Receive Free Free Free
Passport Fee Free Free Free
NID Fee BDT 6.00 BDT 6.00 BDT 6.00
Insurance Astha Life Insurance Free Free
Metlife Alico Free Free
Meghna Life Insurance BDT 5.00 + VAT BDT 5.00 + VAT
Prime life Insurance BDT 5.00 + VAT BDT 5.00 + VAT

*Cash-in: 1.00%, Cash-out 0.80% and P2P 1.00% (from General account) for COVID 19 account under Salary. All other charges will be same as Salary.

**For Add Money through Credit Cards, charges may be imposed by specific banks. Please contact your bank for details.

If you do not find your appropriate solution, You can reach us at 09612201201.