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Frequently Asked Questions

Tap is a mobile wallet that allows you to instantly pay bills, send money to others, make payments at stores, recharge mobile phones, and more. Users can access it through their mobile phones. After registration, the user's mobile number will serve as the TRUST AXIATA PAY account number.

⇨ Bangladeshi National

⇨ Age 18 years or above

⇨ Having a valid National ID.

It takes less than 5 minutes to open a TRUST AXIATA PAY account.

⇨ Customer can create a TRUST AXIATA PAY account using the Self Registration feature on TRUST AXIATA PAY App

⇨ or, any TRUST AXIATA PAY Agent can help a Customer to open a TRUST AXIATA PAY account.

The TRUST AXIATA PAY USSD code is *733#

Opening an account is completely free. However, standard WIFI or DATA charges may apply.

Yes, you need a mobile phone to register and avail TRUST AXIATA PAY services.

Not required. If you have an existing Robi, Airtel, Grameenphone, Banglalink, or Teletalk SIM card, you can open a TRUST AXIATA PAY account immediately.

The Verification Code/OTP is a one-time PIN. When you log in to your TRUST AXIATA PAY account for the first time, you need to generate a Verification Code, which can only be used once and remains valid for 300 seconds.

No, there is no need to have a bank account to avail TRUST AXIATA PAY services.

The process of adding funds to your TRUST AXIATA PAY Account is referred to as cash in.

To cash in from a TRUST AXIATA PAY Agent:

From Agent

  • Go to any TRUST AXIATA PAY Agent
  • Let the Agent know the amount you want to cash in.
  • Write down your TRUST AXIATA PAY Account Number and the Cash-In amount in the Agent Register
  • Pay the amount of money you want to Cash In
  • In exchange, the agent will send the balance to your TRUST AXIATA PAY Account.
  • You and the Agent will both receive a confirmation message
  • Cash-In done!

You can Add Money from your Bank or Card to your TRUST AXIATA PAY Account. To Add Money from your Bank or Card:

For TRUST AXIATA PAY App

  • Open your TRUST AXIATA PAY app.
  • Select “Add Money” option
  • Select Add Money from Bank/Add Money from Card
    • Select Bank/Card
    • Provide Account/Card details
    • Enter amount
    • Confirm
    • Enter your TRUST AXIATA PAY account PIN
    • You will receive a confirmation message
    • Add Money done!

If you have sufficient balance in your TRUST AXIATA PAY Account, you can withdraw cash anytime from any TRUST AXIATA PAY Agent. To Cash Out from your TRUST AXIATA PAY Account:

For TRUST AXIATA PAY App

  • Open your TRUST AXIATA PAY app
  • Select Cash out option
  • Enter Agent Number
  • Enter the amount
  • Confirm
  • Enter your TRUST AXIATA PAY account PIN
    • You and the agent will get a confirmation message

For USSD

  • Dial *733# on your mobile for the TRUST AXIATA PAY Mobile Menu
  • Select Cash Out
  • Enter Agent Number
  • Enter the amount
  • Confirm
  • Enter your TRUST AXIATA PAY account PIN
  • You and the agent will get a confirmation message

Send Money allows you to transfer money from your TRUST AXIATA PAY Account to another TRUST AXIATA PAY Account. To send money:

 

For TRUST AXIATA PAY App

  • Open your TRUST AXIATA PAY app
  • Select Send Money option
  • Enter Receiver TRUST AXIATA PAY Number
  • Enter the amount
  • Confirm
  • Enter your TRUST AXIATA PAY account PIN
  • You will receive a confirmation message

 

For USSD

  • Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
  • Select “P2P”
  • Enter the TRUST AXIATA PAY wallet Number you want to send money to
  • Enter the amount
  • Enter your TRUST AXIATA PAY account PIN
  • You will receive a confirmation message

Mobile Recharge allows you to recharge Mobile Airtime from your TRUST AXIATA PAY Account. You can recharge your own mobile phone or someone else's mobile phone. To recharge your mobile phone:

 

For TRUST AXIATA PAY App

  • Open your TRUST AXIATA PAY app
  • Select Mobile Recharge
  • Enter Mobile Number
  • Select operator
  • Select Prepaid /Postpaid and Enter Amount
  • Confirm
  • Enter your TRUST AXIATA PAY wallet PIN
  • You will receive a confirmation message

 

For USSD

  • Go to your TRUST AXIATA PAY Menu by dialing *733#
  • Select “Mobile Recharge”
  • Enter the 11-digit mobile number you want to recharge for
  • Enter recharge amount
  • Select prepaid or postpaid
  • Select your operator
  • Enter your TRUST AXIATA PAY wallet PIN
  • You will receive a confirmation message.

Currently, this service is available at TRUST AXIATA PAY App & USSD for any Mobile Operator i.e. Grameenphone, Banglalink, Robi, Airtel and Teletalk.

You can make payments from your TRUST AXIATA PAY wallet to any “Merchant” who accepts “TRUST AXIATA PAY Payment”. To make Payment follow the steps below:

 

For TRUST AXIATA PAY App

  • Open your TRUST AXIATA PAY app
  • Select Make Payment
  • Enter the Merchant’s TRUST AXIATA PAY Account Number you want to pay to
  • Enter the amount
  • Enter Counter/Purpose against your payment (you can mention the purpose of the transaction in one word. e.g. Bill)
  • Confirm
  • Enter your TRUST AXIATA PAY wallet PIN
  • You and the Merchant will receive a confirmation message

 

For USSD

  • Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
  • Select “Payment”
  • Enter the Merchant’s TRUST AXIATA PAY Account Number you want to pay to
  • Enter the amount
  • Enter Counter/Purpose against your payment (you can mention the purpose of the transaction in one word. e.g. Bill)
  • Enter your TRUST AXIATA PAY wallet PIN
  • You and the Merchant will receive a confirmation message

You can pay your Bills/Fees directly from your TRUST AXIATA PAY App from anywhere in Bangladesh.
You can pay the Bills/Fees of the organizations given in the following link: Pay Bills/Fees

You can pay your institution fees (admission, monthly tuition or any other fees) payment from your TRUST AXIATA PAY wallet. To make Payment follow the steps below

For TRUST AXIATA PAY App

  1. Open your TRUST AXIATA PAY app
  2. Select Pay Bills / Fees
  3. Select Tuition Fees
  4. Enter Institute Name
  5. Enter Student ID & Bill Month
  6. Confirm
  7. Enter your TRUST AXIATA PAY wallet PIN
  8. You will receive a confirmation message from TRUST AXIATA PAY.

For USSD

  1. Go to your TRUST AXIATA PAY wallet Menu by dialing *733#
  2. Select “Tuition Fees”
  3. Enter school short code
  4. Enter Student ID
  5. Enter Bill Month
  6. Enter Student Short Name
  7. Enter your TRUST AXIATA PAY wallet PIN
  8. You will receive a confirmation message from TRUST AXIATA PAY.

Yes, you can make transactions 24/7 using tap.

You will receive an instant flash notification and a confirmation SMS after each transaction.

Please call TRUST AXIATA PAY Helpline 16733 or send email to  complaint@trustaxiatapay.com

Before making any transactions from your TRUST AXIATA PAY wallet, please ensure that the recipient's wallet number and the amount of money are correct.

In the event of any incorrect transactions through TRUST AXIATA PAY, all responsibilities lie with the customer/sender. The customer themselves input the recipient's account number and the amount of money, as well as confirm the transaction by providing the PIN. Before entering the PIN, the customer can review the information (the recipient's mobile number and transaction amount) displayed on their mobile screen. This allows them to verify the information and, in case of any incorrect input, cancel the transaction instructions. Therefore, if money is mistakenly sent to an unintended account by the customer, TRUST AXIATA PAY does not have the authority to reimburse the customer without a court order or the recipient's consent.

The transaction Id is a system-generated unique reference number against each transaction that is preserved as identification.

The time required to complete a transaction depends on the transaction flow. Typically, it takes less than a minute, and in some cases, it can be completed within a few seconds.

If you enter the wrong PIN 3 consecutive times, your account will be temporarily blocked and you will have to contact the TRUST AXIATA PAY Helpline on 16733 to prove your ownership and reset the PIN.

You can register a new account with your new number; however, you will need to close your existing account in order to open a new one.

Please call TRUST AXIATA PAY Helpline 16733 or send email to  complaint@trustaxiatapay.com

Do not share your TRUST AXIATA PAY account PIN, other personal information, or OTP with anyone.

No, there are no charges for accessing TRSUT AXIATA PAY through USSD.

Standard voice call charge will be applicable.

Please call TRUST AXIATA PAY Helpline 16733 or send email to  complaint@trustaxiatapay.com

The service is available 24/7 for 365 days.