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Tap is a mobile wallet that allows you to instantly pay bills, send money to others, make payments at stores, recharge mobile phones, and more. Users can access it through their mobile phones. After registration, the user's mobile number will serve as the TRUST AXIATA PAY account number.
⇨ Bangladeshi National
⇨ Age 18 years or above
⇨ Having a valid National ID.
It takes less than 5 minutes to open a TRUST AXIATA PAY account.
⇨ Customer can create a TRUST AXIATA PAY account using the Self Registration feature on TRUST AXIATA PAY App
⇨ or, any TRUST AXIATA PAY Agent can help a Customer to open a TRUST AXIATA PAY account.
The TRUST AXIATA PAY USSD code is *733#
Opening an account is completely free. However, standard WIFI or DATA charges may apply.
Yes, you need a mobile phone to register and avail TRUST AXIATA PAY services.
Not required. If you have an existing Robi, Airtel, Grameenphone, Banglalink, or Teletalk SIM card, you can open a TRUST AXIATA PAY account immediately.
The Verification Code/OTP is a one-time PIN. When you log in to your TRUST AXIATA PAY account for the first time, you need to generate a Verification Code, which can only be used once and remains valid for 300 seconds.
No, there is no need to have a bank account to avail TRUST AXIATA PAY services.
The process of adding funds to your TRUST AXIATA PAY Account is referred to as cash in.
To cash in from a TRUST AXIATA PAY Agent:
From Agent
You can Add Money from your Bank or Card to your TRUST AXIATA PAY Account. To Add Money from your Bank or Card:
For TRUST AXIATA PAY App
If you have sufficient balance in your TRUST AXIATA PAY Account, you can withdraw cash anytime from any TRUST AXIATA PAY Agent. To Cash Out from your TRUST AXIATA PAY Account:
For TRUST AXIATA PAY App
For USSD
Send Money allows you to transfer money from your TRUST AXIATA PAY Account to another TRUST AXIATA PAY Account. To send money:
For TRUST AXIATA PAY App
For USSD
Mobile Recharge allows you to recharge Mobile Airtime from your TRUST AXIATA PAY Account. You can recharge your own mobile phone or someone else's mobile phone. To recharge your mobile phone:
For TRUST AXIATA PAY App
For USSD
Currently, this service is available at TRUST AXIATA PAY App & USSD for any Mobile Operator i.e. Grameenphone, Banglalink, Robi, Airtel and Teletalk.
You can make payments from your TRUST AXIATA PAY wallet to any “Merchant” who accepts “TRUST AXIATA PAY Payment”. To make Payment follow the steps below:
For TRUST AXIATA PAY App
For USSD
You can pay your Bills/Fees directly from your TRUST AXIATA PAY App from anywhere in Bangladesh.
You can pay the Bills/Fees of the organizations given in the following link: Pay Bills/Fees
You can pay your institution fees (admission, monthly tuition or any other fees) payment from your TRUST AXIATA PAY wallet. To make Payment follow the steps below
For TRUST AXIATA PAY App
For USSD
Yes, you can make transactions 24/7 using tap.
You will receive an instant flash notification and a confirmation SMS after each transaction.
Please call TRUST AXIATA PAY Helpline 16733 or send email to complaint@trustaxiatapay.com
Before making any transactions from your TRUST AXIATA PAY wallet, please ensure that the recipient's wallet number and the amount of money are correct.
In the event of any incorrect transactions through TRUST AXIATA PAY, all responsibilities lie with the customer/sender. The customer themselves input the recipient's account number and the amount of money, as well as confirm the transaction by providing the PIN. Before entering the PIN, the customer can review the information (the recipient's mobile number and transaction amount) displayed on their mobile screen. This allows them to verify the information and, in case of any incorrect input, cancel the transaction instructions. Therefore, if money is mistakenly sent to an unintended account by the customer, TRUST AXIATA PAY does not have the authority to reimburse the customer without a court order or the recipient's consent.
The transaction Id is a system-generated unique reference number against each transaction that is preserved as identification.
The time required to complete a transaction depends on the transaction flow. Typically, it takes less than a minute, and in some cases, it can be completed within a few seconds.
If you enter the wrong PIN 3 consecutive times, your account will be temporarily blocked and you will have to contact the TRUST AXIATA PAY Helpline on 16733 to prove your ownership and reset the PIN.
Please call TRUST AXIATA PAY Helpline 16733 or send email to complaint@trustaxiatapay.com
You can register a new account with your new number; however, you will need to close your existing account in order to open a new one.
Please call TRUST AXIATA PAY Helpline 16733 or send email to complaint@trustaxiatapay.com
Do not share your TRUST AXIATA PAY account PIN, other personal information, or OTP with anyone.
No, there are no charges for accessing TRSUT AXIATA PAY through USSD.
Standard voice call charge will be applicable.
Please call TRUST AXIATA PAY Helpline 16733 or send email to complaint@trustaxiatapay.com
The service is available 24/7 for 365 days.
